Customer cancellations, changes and credits

 A customer seeking cancellation or a booking change must email bookings@trailer4hire.com.au, quoting the booking reference. Requests are assessed from the time received.

For a voluntary customer cancellation received more than 36 hours before the scheduled hire commencement, the Owner offers a credit equal to the hire amount paid less a $15 administration fee. The credit has no expiry date and may be used toward a future booking. If the amount paid is less than $15, the fee cannot exceed the amount paid.

Booking amendments may be permitted at no amendment fee, subject to availability and any difference in hire price. The Owner will confirm any amended booking in writing.

For voluntary cancellations received 36 hours or less before the scheduled hire commencement, the Owner does not ordinarily provide a cash refund or booking credit, except where required by law or otherwise agreed. Any applicable charge must be lawful and must not constitute an unfair contract term.

This policy does not remove any right to a refund, re-supply or other remedy under the Australian Consumer Law, including where the Owner fails to supply the Trailer as agreed or consumer guarantees are not met. Any alternative arrangements for such a failure must be agreed with the customer, not imposed.